Get Support

Because we are committed to providing the best possible support, each month we survey our customers and ask them to grade us on our service. Our latest results are shown here.

We ask our customers to score us in the following categories: Friendliness/Courteousness, support technician Knowledge, and how well their support technician listened to, and answered their questions (Attentiveness). We also track our support department’s responsiveness by documenting if the customer’s support call was answered immediately, or if it was placed in the queue for a call back. We also track how long it took to receive a return call for those placed in the queue.